Terms and Conditions

Lunaland Casino’s terms and conditions explain the rules that apply when you access the website, create an account, use the platform, play games, take part in promotions, or interact with related services.

By registering, signing in, or continuing to use Lunaland Casino, you agree to these conditions of use. These site terms are designed to set fair expectations for both players and the operator, including the main rights, responsibilities, limits, and restrictions connected with the platform.

What These Site Terms Cover

These terms apply to your use of the Lunaland Casino website, your player account, available games, promotional offers, payment-related features, customer support, and other services offered through the platform.

They should be read together with any other related rules published on the website, including promotion-specific terms, privacy disclosures, and responsible gaming information. If a specific offer or feature has its own separate rules, those rules will apply alongside these general account rules.

Who Can Use Lunaland Casino

Lunaland Casino is intended for adults only. You must be at least 18 years old, or the legal minimum age required in your state, jurisdiction, or place of residence to use the platform lawfully.

It is your responsibility to make sure that accessing the website, registering an account, participating in any sweepstakes-style activity, or using any available services is legal where you are located. Lunaland Casino may refuse, restrict, or limit access from certain states, countries, or regions at its discretion or where required by law, policy, or operational limits.

Availability can change over time. Access to the platform, offers, or certain features should not be treated as a guarantee that they are permitted or available in every location.

Account Registration Rules That Matter

When you create an account, you agree to provide accurate, complete, and current information. This includes details such as your name, date of birth, contact information, and any other information reasonably requested during registration or later account review.

Your account must be registered in your own name. You may only create and use the number of accounts permitted by Lunaland Casino, and duplicate, false, or misleading registrations are not allowed.

If your details change, you should update them promptly so your account information remains correct. Lunaland Casino may decline a registration, request more information, or limit account access if submitted details appear incomplete, inconsistent, or unreliable.

Identity Checks and Verification Requests

To help protect the platform, comply with internal controls, and support secure account use, Lunaland Casino may ask you to verify important account details at any time.

This may include documents or information used to confirm:

• identity
• age
• address
• ownership of a payment method
• phone number or email access
• source of certain transactions where appropriate

Verification may be required before certain account features are activated, before a promotion is released, before a withdrawal is processed, or when account activity is reviewed for security reasons. If requested information is not provided within a reasonable time, parts of the account may remain limited until review is complete.

Keeping Your Player Account Secure

You are responsible for maintaining the confidentiality of your login credentials and for activity that takes place through your account, unless there is a proven platform-side security failure.

Your account is personal to you. It may not be shared, transferred, sold, rented, or used by another person. You may not register or operate an account on behalf of someone else, and you should take reasonable steps to keep your password, device access, and account information secure.

If you believe your account has been accessed without your permission, you should contact support as soon as possible.

Deposits, Purchases, Withdrawals, and Account Balances

Lunaland Casino may offer different payment methods, including Visa, MasterCard, American Express, and Discover, depending on availability. Payment options, transaction limits, processing times, review procedures, and supported features may change without notice and may not be available to every player at all times.

Any account balance, purchase, redemption, or withdrawal request may be reviewed before processing. Lunaland Casino may apply reasonable checks to confirm identity, payment ownership, transaction legitimacy, promotional eligibility, or compliance with the platform rules.

Where applicable, redemption methods may be limited. Based on current platform information, Sweeps Coins redemptions are generally handled by bank transfer only, while Luna Coins are for gameplay use only and do not have cash value.

Bonus Terms and Promotional Rules

From time to time, Lunaland Casino may offer welcome packages, login rewards, referral offers, purchase-related promotions, or other incentives. These bonus terms may include additional conditions that apply only to a specific offer.

Promotion rules can include things such as eligibility limits, activation requirements, time windows, game restrictions, playthrough conditions, minimum activity thresholds, or redemption caps. Before taking part in any offer, you should review the specific terms attached to that promotion.

Current examples of offers on the platform may include a welcome reward of “100,000 Luna Coins + 2 Sweeps Coins,” first-purchase incentives, daily login rewards, and referral bonuses. These offers may be restricted by state and may not be available in Idaho, Michigan, Nevada, or Washington.

In general, Luna Coins are promotional gameplay coins with no cash value and cannot be redeemed. Sweeps Coins may be redeemable for cash prizes where allowed, subject to the applicable rules. Based on the current promotion structure, Sweeps Coins typically require 1x playthrough, and a minimum of 50 Sweeps Coins may be required before redemption is available.

Promotions may be adjusted, paused, withdrawn, or refused where eligibility is not met or misuse is suspected.

When Games and Features May Be Limited

Lunaland Casino aims to keep its services available across supported devices and browsers, but game access and platform functionality can vary.

Availability may depend on factors such as:

• your location
• device compatibility
• maintenance periods
• software updates
• third-party provider availability
• internet connectivity
• account status

Games, bonuses, features, or sections of the website may be added, changed, suspended, removed, or restricted at any time. This includes titles provided by third-party studios such as NetEnt, Betsoft, Relax Gaming, Red Tiger Gaming, Playson, NoLimit City, RubyPlay, Spinomenal, 3 Oaks, Peter & Sons, Booming Games, and Bgaming (Softswiss).

Fair Play Standards and Prohibited Conduct

Use of the platform must be honest, lawful, and consistent with the intended purpose of the service. Players are expected to use the site fairly and to avoid conduct that could harm the platform, other users, or the integrity of promotions and gameplay.

Prohibited behavior includes, but is not limited to:

• providing false, misleading, or incomplete information
• creating unauthorized duplicate accounts
• allowing another person to use your account
• attempting fraud, collusion, or payment abuse
• making improper chargebacks or reversing valid transactions without cause
• abusing promotions, referral systems, or bonus structures
• trying to manipulate games, systems, outcomes, or technical processes
• using bots, scripts, automation tools, or other unauthorized software
• using the website for unlawful or improper purposes

Lunaland Casino may review account activity where unusual patterns, linked registrations, inconsistent verification details, or other signs of misuse appear.

When Lunaland Casino May Limit or Close an Account

Lunaland Casino reserves the right to take reasonable action where it believes the platform rules have been broken or where account review is necessary.

This may include refusing service, limiting gameplay access, pausing or canceling promotional eligibility, delaying or freezing a transaction for review, suspending an account, or closing an account altogether. These actions may be taken where verification remains incomplete, location eligibility is unclear, payment issues arise, suspected abuse is identified, or use of the service appears inconsistent with these terms.

The operator may also void or adjust certain benefits, balances, or promotional awards where they were granted in error or obtained through misuse of the platform.

Technical Errors, Malfunctions, and Account Corrections

Despite reasonable efforts to maintain accuracy, technical problems can happen. From time to time, there may be display issues, interrupted sessions, bonus mistakes, incorrect balances, pricing errors, delayed updates, connection problems, or game malfunctions.

If an obvious mistake, system error, or software malfunction affects account activity, gameplay, a promotion, or a transaction, Lunaland Casino may correct the issue and make fair adjustments that reflect what should reasonably have occurred without the error.

This can include reversing mistaken credits, canceling affected rounds, correcting balances, or reviewing related transactions. A malfunction should not be treated as a valid result.

Responsible Gaming and Player Protection

Lunaland Casino supports responsible play. Gambling and sweepstakes-style gaming should be treated as entertainment, not as a guaranteed way to earn money.

Players are encouraged to use any available controls, limits, cooldown tools, or account restrictions if they feel their play is becoming difficult to manage. Additional information may be available on the Responsible Gaming page.

Ownership of Website Content and Brand Materials

The Lunaland Casino website, including its design, branding, logos, text, graphics, software elements, layout, and original content, belongs to the operator or its licensors and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes only, in line with these service terms. You may not copy, reproduce, modify, republish, distribute, display, scrape, or commercially use site materials without prior written permission.

Third-Party Tools, Games, and Services

Some parts of the platform may rely on third-party providers. This can include game studios, payment processors, identity-check tools, analytics systems, communications vendors, and other technical partners.

Lunaland Casino is not responsible for the continuous availability of every third-party service. Some features may be delayed, limited, interrupted, or unavailable due to the performance, maintenance, or operational limits of outside providers.

Limits on Liability

To the fullest extent permitted by applicable law, Lunaland Casino is not responsible for losses, delays, costs, or damages caused by events outside its reasonable control or by circumstances connected with improper use of the platform.

This may include issues related to user error, unsupported devices, connectivity failures, third-party processor delays, identity fraud by others, temporary outages, software issues, maintenance, or force majeure events such as natural disasters, labor disruptions, government action, or widespread network failures.

Nothing in these terms is meant to exclude liability where it cannot lawfully be excluded. However, your use of the platform remains at your own risk within the limits allowed by law.

No Promise of Constant or Error-Free Service

The website, games, and related services are provided on an “as is” and “as available” basis.

Lunaland Casino works to provide a reliable service, but it does not guarantee uninterrupted access, constant availability, error-free operation, uninterrupted game sessions, or ongoing availability of every title, promotion, payment method, or feature.

Changes to These Terms

Lunaland Casino may update these terms and conditions from time to time to reflect legal, operational, technical, or business changes.

Unless otherwise stated, the latest version posted on the website will apply from the date it is published. By continuing to use the platform after an update takes effect, you accept the revised site terms. Players should review this page periodically to stay informed about the current rules.

Related Policies You Should Review

These conditions of use should be read alongside other relevant pages on the website, where applicable. Depending on the service you use, this may include the Privacy Policy, bonus terms, responsible gaming information, cookie disclosures, and any AML or KYC-related rules published by the operator.

If there is a conflict between these general terms and a promotion-specific rule, the more specific rule will usually apply to that offer or feature.

Support and Contact Details

If you have questions about these terms, account use, verification, or other platform rules, you can contact Lunaland Casino through its official support channels.

Support is available by live chat and by email at support@lunalandcasino.com.

These terms are meant to create clear expectations for using the Lunaland Casino website, player account, games, promotions, and related services. By continuing to access or use the platform, you confirm your acceptance of the current rules and your responsibility to follow them.